Elreya

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Terms and Conditions

Last Updated: 20-10-24

Welcome to ELREYA. By using our website, app, or purchasing our products, you agree to our terms and conditions. Prices, availability, and product descriptions may change, and ELREYA reserves the right to accept or reject orders. Payments are accepted through various methods, with applicable taxes added at checkout. Shipping fees and delivery times are provided at checkout, but ELREYA is not responsible for any loss or damage after items are delivered to the carrier. All content is protected by intellectual property laws, and unauthorized use is prohibited. By accessing our services, you agree to comply with all applicable laws and refrain from illegal activities. ELREYA disclaims liability for any damages and provides its products "as is." For any questions, contact us at info@elreya.com

Return and Refund Policy

Effective Date: 20-10-24

Thank you for shopping with ELREYA. We value your satisfaction and aim to provide high-quality products and services. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Returns

Eligibility for Returns:

You have 14 days from the date of purchase to return an item for a refund or exchange.
To be eligible for a return, your item must be unused, tagged and in the same condition as when you received it.

Return Process:

To initiate a return, please contact us via email info@elreya.com. Include your order number, reason for return, and any relevant details.
After your return request is approved, you will receive instructions on how to send your item back to us.
Customers are responsible for the shipping costs associated with returning an item unless the item received was damaged or defective.

2. Refunds

Refund Eligibility:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Non-Refundable Items:

Shipping costs are non-refundable.
Any items purchased during a sale or with a discount code may be ineligible for a refund.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@elreya.com
To be eligible for a exchange, your item must be unused, tagged and in the same condition as when you received it.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at info@elreya.com.

5. Shipping Returns

Shipping address will be provided to you via email.

6. Changes to This Policy

ELREYA reserves the right to amend this return and refund policy at any time. Any changes will be posted on this page with an updated effective date.